In December, I spent a week on on-the-job training with JUMP Associates learning about Design Thinking. This is a d.school course that they teach in 10 weeks, our team did it in 5 days. It was an amazing and challenging experience, but proved that design thinking can be applied to thinking for any idea or challenge. We were tasked to learn more about returns and how to improve the experience for customers. There were no rules we had to abide by, just learning what the experience is for customers.
As we learned about returns we also learned methodology like observing, interviewing, analyzing, and finding solutions that helped as we learned and discovered more about returns.
We were split into teams of 4 and we then paired again with each other to observe and interview customers about their return experience. Here are some photos from the process.
This experience was somewhat new and challenging for me. I have done majority of the methodologies we learned. Though, majority of my recent projects have been a one-person job at Target. So by collaborating with other co-workers it allowed me to understand different point of views.
My biggest takeaway from the experience is that by studying the world around us, we can get a better understanding of what people need, and use those insights to create meaningful new products and services. As well, it is important for people to use design thinking when trying to solve a problem regardless of whether you're a designer or not.